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Raichel.aiYour Chat Widget allows you to connect with customers on your website. For the widget to work properly, visitors must accept your cookies. That way, it can provide accurate responses and properly relay information. So we’ve changed how it works to make it more user-friendly. Let’s check it out!
Raichel.aiThe Chat Widget connects with customers where they are and smoothly transitions the conversation from your site to a different channel. Whether SMS, WhatsApp, or Live messaging customers will have a preferred channel to connect with you, so why not manage them with a single widget?
Raichel.aiThe Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.
Raichel.aiManaging client conversations through the Chat Widget creates an atmosphere of customer satisfaction and care. But even with live chats, you might not be available 24/7. For those cases, we’re happy to announce the addition of Business Office Hours in the Chat Widget. This feature allows you to customize the hours your chat will be available and collect contact information via web form when it’s not.
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